Kingthorne
Group Practice

~ As of 1st June 2023, we will no longer be accepting prescription requests by telephone. This is to ensure the phonelines are free for medical queries and problems. Please use one of the alternative options mentioned below. ~

The Practice runs a Repeat Dispensing Service for patients on regular medication authorised by a Doctor.

You can also order your repeat prescriptions electronically via our website, by using the NHS App or SystmOnline App, by sending an Online message, or alternatively you can use the tear off repeats slip given to you with your last prescription - simply tick the items required, and then leave it in the box provided in the reception area. If you do not wish to attend the Surgery you can post it to the Practice.

From time to time, you may be asked to have a medication review. This may involve attending the Practice for monitoring, to enable the Clinicians to monitor your drugs and prescribe safely.

Contraceptive Injection and Hormone Replacement Therapy are not available on repeat prescription.

Prescriptions take 48hours to be processed by us and they are sent electronically to the Chemist of your choice. Please check with your Chemist how long their processing time is for issuing medications.

ORDERING ONLINE:

There are several ways you can order online with us.

• Order via our website (HERE) and click on Repeat Prescription Request.

You will need your log-in details we sent during your registration for online services. If you do not have these, please contact the Practice.

• Order via NHS App or SystmOnline App.

You will need to set up your account and connect it to your online services. If you need any information or help, please don't hesitate to contact us.

• Order via Online message (HERE)

No log in or account set up required. We will match the details you enter onto the form to your medical record.

ORDERING OFFLINE:

We are aware that online services may not be suitable for all patients. So, there are options to order without the internet as well.

• Order in Person

This is a paper slip you receive in the bag with your prescriptions from the Chemist. You can use this slip to tick the items you would like to request and then drop this into the 'Repeat Prescription' box. There is one at each of our Surgeries. A relative, family member, or friend can also drop these off for you.

• Order by Post

This is a paper slip you receive in the bag with your prescriptions from the Chemist. You can use this slip to tick the items you would like to request and then pop this in the post to us in plenty of time. We will order the medication when it is received.